Online Sunar

Support Hotline:
+91-11-48888888
Support Hotline:
+91-11-48888888

Lifetime Exchange

30 day money back policy*

Once the product is returned under our 30 Day Money Back policy the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*Not applicable on gold coins

 

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

How do I return the product to Sunar within 30days?

1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a Sunar tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Sunar. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by Sunar, your refund or new item will be processed shortly.

100% Refund

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy:

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Sunar, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product’s current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from Sunar within India.

Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your Sunar account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Sunar shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

 

CATEGORY

VALUE

Coins

100% for exchange

90% for buy back

Gold jewellery

100% for exchange

90% for buy back

Diamond

100% for exchange

90% for buy back

Gemstone

100% for exchange

90% for buy back

Platinum

100% for exchange

90% for buy back

Free Shipping Sunar provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for “Available in Stock” items and 10 business days for “Make to Order” items.

*not applicable on gold coins

Transit Insurance All goods will be fully insured by Sunar until they reach you, so your purchase is 100% safe.

 

MONEY BACK, BUYBACK & EXCHANGES:

  • Customized (including personalized/engraved products) Jewellery is not eligible for a Money back,30 Day Exchange or BuyBack. Only Life Time Exchange Policy applies.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any item that shows the sign of wear or have been altered, resized(by a Jeweller other than the company), or damaged cannot be accepted for 30 days money back
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case of a refund on 30 days Moneyback, payment of the refund amount shall be done by the way of an online bank transfer to the customer’s bank account within the 10 days of receipt of product. If the mode of the payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase
  • The prevailing market value will be determined by the company.
  • For all Buy-Back transactions, Value added tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 3%
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)
  • Sunar reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.

 

RESIZING & REPAIRS

  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer
  • If the resized ring costs less than the existing ring,the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)
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